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8l89's Privacy Policy

Here you will find our complete and transparent account of how your personal information is collected, stored, and used.

Introduction & Scope

This privacy policy applies to all services and operations of the 8l89 platform.

Please read and understand this document. By creating an account on 8l89 or using our services, you are considered to have given your consent to this privacy policy.

1.1 — Purpose of This Policy

8l89 is a trusted online gaming platform serving users in Bangladesh. We believe your privacy is a fundamental right. Through this policy, we aim to clearly communicate what information we collect about you, how that information is stored and processed, and what steps we take to protect your information.

This privacy policy applies equally to 8l89's website, mobile platform, and all associated digital services. It forms an integral part of our terms and conditions.

1.2 — Scope of Application

This policy applies to:

  • All registered members of the 8l89 platform
  • Website visitors (including unregistered individuals)
  • Anyone using our services from any device
  • Anyone who contacts our customer service or support

What Information We Collect

We only collect information that is necessary for the safe and effective operation of our services.

2.1 — Information You Provide Directly

When you open an account on 8l89 or use our services, the information you voluntarily provide includes:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Password (stored in encrypted form)
  • National ID or other identity document details (for identity verification)
  • Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
  • Messages and attachments submitted when contacting support

2.2 — Information Collected Automatically

When you use our platform, certain information is recorded automatically for technical reasons:

  • IP address and Device ID
  • Browser type, version, and operating system
  • Login and logout times and session details
  • Pages visited, links clicked, and navigation patterns
  • Transaction history and gaming activity logs
  • Information obtained from cookies and similar tracking technologies

2.3 — Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted third-party sources. This type of data collection is done only where necessary and is conducted in accordance with the relevant security regulations.

Purpose of Data Use

We use your information only for specific, lawful, and clearly defined purposes.

Purpose Explanation
Account Management To create, verify, maintain, and secure your account.
Service Delivery To operate gaming, betting, transactions, and other platform features.
Financial Transactions To process deposits and withdrawals and to maintain transaction history.
Security & Fraud Prevention To detect account misuse, fraud, and unauthorized access.
Customer Support To resolve your complaints, questions, and issues promptly.
Legal Compliance To maintain records required to comply with applicable laws and regulations.
Service Improvement To improve platform functionality and user experience.

Sharing Information with Third Parties

We do not sell your personal information or disclose it without authorization.

8l89 never sells your personal information to third parties. Specific information may only be shared in the limited circumstances outlined below.

5.1 — Permitted Data Sharing Circumstances

Information may be shared in the following specific circumstances:

  • Service Provider Partners: bKash, Nagad, Rocket, Upay, and authorized banks (such as Dutch Bangla Bank, BRAC Bank) for payment processing — only the information necessary to complete the transaction.
  • Technology & Security Partners: Contracted technology service providers to ensure platform security and functionality.
  • Legal Obligations: To comply with court orders, government directives, or requirements under applicable law.
  • Fraud Investigations: With law enforcement agencies when necessary to assist in the investigation of serious offenses.

5.2 — Third-Party Obligations

8l89 has legal agreements with each third party with whom information is shared. Under these agreements, they are obligated to maintain the confidentiality of the information and to use it only for the specified purpose.

Data Security Measures

We take the most up-to-date technical and administrative measures to protect your information.

6.1 — Technical Security

  • SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
  • Sensitive data stored with 256-bit AES encryption
  • Two-factor authentication (2FA) available
  • Firewall and intrusion detection systems
  • Regular security audits
  • Data backup and recovery systems

6.2 — Administrative Security

  • Only authorized personnel have access to personal information
  • Regular data protection training for all staff
  • Data access logs maintained and audited
  • Internal data protection policies and procedures
  • Rapid response plan in the event of a data breach

Data Retention Period

We retain your information only for as long as necessary.

7.1 — General Retention Period

For active accounts, information required for account services and customer support is retained for as long as the account remains active. Even after an account is closed or deactivated, certain information must be retained for a specified period for purposes of legal compliance, fraud investigation, and dispute resolution.

Financial transaction records are retained for the period required under applicable law. Once that period has passed, the information is securely deleted or anonymized.

7.2 — Data Deletion Requests

You may contact our support team to request deletion of your personal information. However, due to legal obligations or ongoing disputes, it may not always be possible to delete certain information before the specified retention period — in such cases, we will inform you in detail.

Your Rights Regarding Your Information

You have specific rights over your own information, which 8l89 respects.

Right of Access

You have the right to receive a copy of the personal information we hold about you at any time. This request can be made through support.

Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. Many details can be updated directly in your account settings.

Right to Erasure

In certain circumstances you may request that your personal information be deleted, though it may not always be possible to erase all information due to legal obligations.

Right to Restrict Processing

In certain circumstances you may request a restriction on the processing of your information, such as while the accuracy of the data is being verified.

Right to Data Portability

You may request your information in a structured, commonly usable format.

Right to Object

In certain cases you may object to the processing of your information. We will review your objection in a timely manner.

To exercise any of the rights above, please contact our support team. We will review your request within a reasonable time and provide the highest level of assistance possible.

Protection of Minors' Information

8l89 strictly provides services to those aged 21 and above.

9.1 — Age Verification Measures

8l89's services are open only to those aged 21 and above. We take steps to verify age during the registration process. If any person registers by concealing their age with false information and this comes to our attention, the relevant account will be suspended immediately and the stored information will be deleted.

9.2 — A Note to Parents and Guardians

If your child or teenager has accidentally created an account on our platform, please notify our support team immediately. We will take prompt action and remove the relevant information.

Policy Changes & Updates

We may update this privacy policy from time to time.

10.1 — Notice of Changes

If any significant changes are made to this privacy policy, we will notify you in the following ways:

  • Posting a notice on the website
  • Sending a message to your registered email address
  • Showing an alert about the update at the time of login

If you continue using 8l89 after the changes, you will be considered to have given your consent to the new privacy policy. This is why we recommend that you visit this page regularly.

10.2 — Effective Date of Policy

The latest version of this privacy policy is effective from the date published on this page. Previous versions may be requested from the archive.

Have a question about privacy?

Our 24/7 support team is always ready to assist you in Bengali and English. Contact us directly via live chat or send an email.

[email protected]

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